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Cancellation policy

Cancellation, deposit and refund rules are shown during booking and in patient confirmation messages.

  • Patients are shown appointment fees, deposit rules and cancellation windows before confirming a booking.
  • Refund and rescheduling rules follow the wording shown during clinic confirmation and any approved payment step.
  • If a payment succeeds but appointment creation fails, patients should contact the clinic so the payment and appointment status can be checked.